Vol. XVIII, No. 2, February-March 2018

  1. Randy's travelogue - journey to Milan, Italy & FICO Eataly World
  2. When something goes wrong, apologize, apologize, apologize to the customer: WRONG!
  3. Doc Brundy's sodacad under construction
  4. Changes to the leisure time landscape and its impact on out-of-home entertainment and arts
  5. Restaurant campers
  6. It's a beautiful Saturday
  7. iGen and Clean Lifers partying, drinking & hanging out less
  8. The six laws of customer experience
  9. Fighting for out-of-home entertainment participation & spending
  10. Clean restrooms means more revenues and profit
  11. Short introduction to Urban Neuroscience
  12. The future ain't what it used to be

[ Index of Previous eNewsletters ]

The future ain't what it used to be

Cultural shifts continue to affect the FEC/LBE landscape

Guest essay in Replay Magazine's March 2018 issue by Randy White, CEO White Hutchinson Leisure & Learning Group

I'm now in my 29th year of working in the location-based entertainment (LBE) industry. Over those years I've seen many changes, but never happening as fast as now and it's only accelerating. The formula for success for LBEs is now far different than when I entered the industry or even just a few years ago. We are in disruptive times for LBEs. The competitive leisure landscape is very different today due to multiple external and cultural forces and trends. It's time to rethink the LBE business model.

Here are some of major external forces at work which our company has identified and that require a new LBE success formula. Click here to continue reading on Replay Magazine's website.

Vol. XVIII, No. 2, February-March 2018

  1. Randy's travelogue - journey to Milan, Italy & FICO Eataly World
  2. When something goes wrong, apologize, apologize, apologize to the customer: WRONG!
  3. Doc Brundy's sodacad under construction
  4. Changes to the leisure time landscape and its impact on out-of-home entertainment and arts
  5. Restaurant campers
  6. It's a beautiful Saturday
  7. iGen and Clean Lifers partying, drinking & hanging out less
  8. The six laws of customer experience
  9. Fighting for out-of-home entertainment participation & spending
  10. Clean restrooms means more revenues and profit
  11. Short introduction to Urban Neuroscience
  12. The future ain't what it used to be

[ Index of Previous eNewsletters ]