Vol. XVIII, No. 2, February-March 2018

  1. Randy's travelogue - journey to Milan, Italy & FICO Eataly World
  2. When something goes wrong, apologize, apologize, apologize to the customer: WRONG!
  3. Doc Brundy's sodacad under construction
  4. Changes to the leisure time landscape and its impact on out-of-home entertainment and arts
  5. Restaurant campers
  6. It's a beautiful Saturday
  7. iGen and Clean Lifers partying, drinking & hanging out less
  8. The six laws of customer experience
  9. Fighting for out-of-home entertainment participation & spending
  10. Clean restrooms means more revenues and profit
  11. Short introduction to Urban Neuroscience
  12. The future ain't what it used to be

[ Index of Previous eNewsletters ]

Clean restrooms means more revenues and profit

The latest Healthy Hand Washing Survey conducted this January by Bradley Corp. found that nearly half of Americans say they will “definitely” or “probably” spend more money at a business that has clean, well-maintained restrooms. Nearly 6 in 10 say they make a conscious decision to visit a specific business because they know it has nice restrooms, while more than half say they are unlikely to return to a business after experiencing a poorly maintained restroom.


When our company develops projects for children and/or families, we always include children's height sinks and dedicated diaper changing tables with hand wash sinks.

It appears that restroom conditions are generally getting worse. 70% of this year's survey respondents report having an unpleasant restroom experience, a steady increase from 59% just three years ago.

Top restroom frustrations include having to walk across a wet floor (women in particular), reaching over someone for soap and waiting in line for a hand dryer.

Vol. XVIII, No. 2, February-March 2018

  1. Randy's travelogue - journey to Milan, Italy & FICO Eataly World
  2. When something goes wrong, apologize, apologize, apologize to the customer: WRONG!
  3. Doc Brundy's sodacad under construction
  4. Changes to the leisure time landscape and its impact on out-of-home entertainment and arts
  5. Restaurant campers
  6. It's a beautiful Saturday
  7. iGen and Clean Lifers partying, drinking & hanging out less
  8. The six laws of customer experience
  9. Fighting for out-of-home entertainment participation & spending
  10. Clean restrooms means more revenues and profit
  11. Short introduction to Urban Neuroscience
  12. The future ain't what it used to be

[ Index of Previous eNewsletters ]