15 factoids on customer service

The Temkin Group, a leading customer experience (CX) research, consulting and training firm, has put together an infographic on 15 of their 2017 key insights about customer service* and its return-on-investment. A very small version is shown to the right. To see a larger version or to download it (as well as a poster size version) and to find links to its referenced content, click here.

* At White Hutchinson, we prefer to call it guest service, as community leisure venues, including FECs, should be considered a hospitality business where you host guests.