Vol. XVIII, No. 1, January 2018
- Editor's corner
- Movie attendance, a canary in a coal mine for CLVs?
- Dining survey reveals irritants and deal breakers
- Is my town large enough for a CLV or FEC?
- Beware of the deadly customer
- Changing food behaviors & beliefs
- The resurgence of duckpin bowling
- Kick Axe opens
- Table stakes at restaurants are no longer enough
- Which generation spends the most on community leisure?
- 15 factoids on customer service
- Alcohol, Millennials and Gen-Z
15 factoids on customer service
The Temkin Group, a leading customer experience (CX) research, consulting and training firm, has put together an infographic on 15 of their 2017 key insights about customer service* and its return-on-investment. A very small version is shown to the right. To see a larger version or to download it (as well as a poster size version) and to find links to its referenced content, click here.
* At White Hutchinson, we prefer to call it guest service, as community leisure venues, including FECs, should be considered a hospitality business where you host guests.
Vol. XVIII, No. 1, January 2018
- Editor's corner
- Movie attendance, a canary in a coal mine for CLVs?
- Dining survey reveals irritants and deal breakers
- Is my town large enough for a CLV or FEC?
- Beware of the deadly customer
- Changing food behaviors & beliefs
- The resurgence of duckpin bowling
- Kick Axe opens
- Table stakes at restaurants are no longer enough
- Which generation spends the most on community leisure?
- 15 factoids on customer service
- Alcohol, Millennials and Gen-Z
