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The immutable laws of marketing: Violate at your peril!

Back in 1994, marketing gurus Al Ries and Jack Trout, published what has become a classic book on marketing, The 22 Immutable Laws of Marketing, Violate Them at Your Own Risk! Their use of the term marketing refers to marketing in its broadest sense, product or service development – designing the consumer offering so it will be successful. Too many people think marketing is about the advertising. If you don't develop the right consumer offering that appeals to the consumer, no amount of advertising or discounting will solve the problem.

The book discusses basic universal principals or laws of marketing that have been proven over decades or years for all categories of consumer products and services and are immutable, not capable of or susceptible to change. The book's 22 laws for marketing apply just as much today as they did back in 1994 on how to succeed in the marketplace.

“Marketing is a game of mental warfare. It's a battle of perceptions, not products or services... There is no objective reality. There are no facts. There are no best products. All that exists in the world of marketing are perceptions in the minds of the customer or prospect. The perception is the reality. Everything else is an illusion.” - the authors

The authors point out that you can build an impressive airplane, but it will never leave the ground if you ignore the laws of physics, especially gravity. Why then, they ask, shouldn't there also be laws of marketing that must be followed to launch and maintain winning brands?

The advice in The 22 Immutable Laws of Marketing is simple and straightforward: be first in the customer's mind. If you're not first, create a new category you can be first in. Position yourself clearly against your competition, and stay consistent with your position.

What we see too often in the community-based, out-of-home entertainment industry (CBE), which includes location-based entertainment (LBE) and family entertainment centers (FEC) of all types, is that for some reason developers and owners don't understand that these immutable marketing laws also apply to their venues. They try to follow what they think works, when in fact what works is counterintuitive to their thinking and has been proven wrong over and over again in the world of marketing. For some reason the developers and owners think LBEs and FECs are some unique category with their own unique set of marketing laws. How wrong they are.

Here's a number of the Immutable Laws that we find many LBEs and FECs fail to understand and follow:

• Law#1 (Law of Leadership) It's better to be first than to be better. It is better to be first than try to convince someone that you have a better product.
• Law#2 (Law of the Category) If you can't be first in a category set up a new category you can be first in. It's very hard to gain leadership in a category where competition already exists. Everyone is interested in what's new. Few people are interested in what's better.
• Law#3 (Law of Mind) It's better to be first in the mind than to be first in the marketplace. Being first in mind is everything. Being first in the market is only important in that it allows you to get into the mind first.
• Law#5 (The Law of Focus) The most powerful concept in marketing is owning a word in the prospects mind. You “burn” your way into the mind by narrowing the focus to a single word or concept.
• Law#6 (The Law of Exclusivity) Two companies cannot own the same word in the prospect's mind. When the competitor owns a word or position in the prospects mind, it is futile to attempt to own the same word.
• Law#10 (The Law of Division) Over time, a category will divide and become two or more categories. As a result of law #2, the marketing arena will always be an ever-expanding sea of categories.
• Law#13 (Law of Sacrifice) You have to give up something in order to get something. A generalist is weak. A specialist can have a strong brand.

Here's where so many LBEs and FECs miss complying with these laws:

Back in the early late 1980s and early 1990's when the indoor FEC concept was first evolving, the first centers opened with the concept they would win by being first for everyone (Law #1). They tried to cater to all age groups with things for children, teenagers, and adults. The problem was that they had so many attractions they didn't own any one word (Law#5). They couldn't own the word entertainment as it includes too broad range of things you could do. And they didn't own the word ‘family entertainment' as their mix of attractions covered all ages. Yes, they were first, but the industry quickly evolved and more specialized concepts focusing on narrow market niches evolved such as children's entertainment centers (soft play centers), adult-oriented facilities (Dave & Buster's). etc. (Law#5 & Law#10). These concepts owned a word category and also gave up part of the market to do a better job with a market niche (Law#13). Centers that did a better job with just one attraction, such as laser tag, took over ownership of those attraction categories (Law#5 & Law#10). Now those new concepts owned words that catered to more focused markets (Law#2 & Law#5) and were first in mind for those categories (Law#3). The original FECs “with a little bit of something for everyone” no longer had appeal. Categories continued to evolve with different types of children's centers, such as pure entertainment, edutainment, play cafes for preschoolers and offering different attractions such as inflatable and trampolines; and different types of adult-oriented center, such as bowling lounges, restaurant and bocce ball, non-league hybrid bowling centers, etc. (Law #2)

The problem many LBE owners face with Law #1 is that being first doesn't always work unless you are really good (Law #3). If something much better comes along, customers will quickly change. Do you remember Friendster, the pioneering 1st social media platform? They don't exist anymore. Facebook owns that space. Another example of first doesn't necessary win is Kmart. They predated Wal-Mart with their discount store expansion in the suburbs. Wal-Mart now dominates the market. If you are first, that doesn't mean you don't need to also be great.

That's the evolution of the industry over more than two decades of history. However, what we continue to see today are new centers that replicate the concepts of the industry's beginning years by trying to appeal to everyone with a little bit of everything.

The instruction book is out there on how to succeed with the Immutable Laws as well as the history of the CBE industry as a guide. Unfortunately, we continue to see industry road kill being created by developers of LBEs and FECs who violate the Immutable Laws of Marketing.

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