Vol. XIX, No. 9, October 2019
- Randy's travelogue
- Innovation is creating new customer experience (CX) benchmarks
- Upcoming presentations & conferences
- The customer is always right, or maybe?
- The self-commoditization of OOH entertainment experiences
- Is your website ADA compliant? The Supreme Court rules it better be
- Our basic instinct of imitation is not always so beneficial
- Fast growing plant-forward flexitarian trend
- Video games a force for sustainable social change; it's time for CLVs & FECs to join
- Refreshing kids' menus
The customer is always right, or maybe?
Eataly is a large footprint, highly successful Italian immersive marketplace chain (sort of food hall + grocery) comprising a variety of restaurants, dining and drinking areas (not defined by walls), food and beverage counters, bakery, retail items, and a cooking school. If you think the customer is always right, you might want to ponder Eataly's policy on it. This is the sign they have posted at their entrance in the downtown Chicago store.
Vol. XIX, No. 9, October 2019
- Randy's travelogue
- Innovation is creating new customer experience (CX) benchmarks
- Upcoming presentations & conferences
- The customer is always right, or maybe?
- The self-commoditization of OOH entertainment experiences
- Is your website ADA compliant? The Supreme Court rules it better be
- Our basic instinct of imitation is not always so beneficial
- Fast growing plant-forward flexitarian trend
- Video games a force for sustainable social change; it's time for CLVs & FECs to join
- Refreshing kids' menus
