Tag Archives: front-line

Why aren’t you listening to me?

Posted on January 15, 2014 by Randy White

It’s the frontline staff that gets the feedback from customers. It’s just downright stupid for companies to block that communication channel and wait for customers to directly communicate with management. . . What a missed opportunity for companies . . . Continue reading →

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Tag Archives: front-line

Why aren’t you listening to me?

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